Frequently asked questions

You can reach us directly via the  Contact Us page on our website.

While we take great care in inspecting both our products and packaging, we understand that issues can sometimes arise. Our customer service team is here to help you resolve any concerns.

For a quick resolution, please email us at  help@tikamoon.com with photos of the damage and a quick description of the issue.

We will be respond as soon as possible. In the meantime, please keep the packaging in case a return is necessary.

We recommend checking your furniture upon receipt, even if you're not planning to use it immediately.

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To track your order, simply click on the link included in your shipping confirmation email. You can also visit this link: My Orders.

You can cancel your order free of charge within 24 hours, as the item hasn’t left the warehouse yet.

   After 24 hours, once your order is already in transit, a cancellation fee of at least $75.00 will apply.

   For any changes or cancellation requests, please send an email to  help@tikamoon.com as soon as possible.

Your invoice will be available as soon as your order is shipped. You will receive a link in the shipping confirmation mail.

Please note that we cannot edit invoices once your order has been processed.

Go to the My account section and click on “My personal information”. From there, you can then modify the pre-filled fields. Remember to save your changes by clicking "Validate" at the bottom of the page.

Our furniture is crafted from natural materials and assembled using traditional methods by our artisan partners in Europe and Asia. This process guarantees the authenticity and quality of our products but means that their production may take a little time.

Delivery times on our product pages depend on availabilty:

- Delivery within 10 to 14 days > product in stock in our warehouse in New Jersey. Delivery time may vary depending on your location. When the product is shipped, you can track your delivery via a tracking link you will receive upon shipment by email.

  - Temporarily out of stock > these items are either in production or on their way to the US. You can subscribe for notifications and receive an email once the product becomes available for purchase on our website.

   The delivery time includes warehouse processing and last-mile delivery to your address. Please note that factors such as weather conditions or difficult access can sometimes cause a longer delivery time. Transit time vary depending on your delivery state.

Shipping costs depend on the type of delivery chosen [Standard, Comfort, Deluxe or White Glove] and the total amount of your cart. You can view the exact shipping cost by entering your Zip Code during check-out. For more detailed information, please refer to our delivery and returns page here.

We offer different service levels for delivery. All delivery options and details about the delivery process can be found on the Delivery and Returns page of our website.

Unfortunately, we can only ship items to one address per order. If you wish to ship items to different addresses, please place separate oders for each shipment.

Our standard delivery service operates Monday through Friday, between 8:00 AM and 6:00 PM. If you are not available to receive the delivery during this time, please contact our customer service before shipping. They will schedule another delivery slot; surcharges will be charged to the customer.

Our standard delivery service operates Monday through Friday, between 8:00 AM and 6:00 PM. Parcels are usually delivered without appointment, with a picture proof of the delivery. You do not need to be at home for delivery of smaller items. However, for larger items, delivery is upon appointment. If you need to change the delivery date, please notify us at least 3 business days in advance. Any changes made after this period will incur a re-delivery fee of $100, plus any applicable taxes.

Yes, our furniture arrives fully assembled. We do not offer kit furniture. Only the legs or handles may require minor assembly on your part to prevent them from being damaged during transport. You can choose our White Glove Delivery service for this.

Product and carton dimensions are listed on each product page. We recommend measuring your space and the entryways including any stairs ahead of time to see if a product is the right fit and can be easily moved into the intended room. Typically, the door width should be greater than the box’s height. Some other factors to keep in mind are:

- Obstructions behind the door.

- Tight Corners

- Hallways or internal doors

- Stairways [including the length]

- Elevator measurements

If delivery is not possible due to obstructions, the return and delivery costs will be charged to the customer.

We offer several payment methods. For more information, please visit our Payment page.

Tikamoon works with a trusted payment partner that employs advanced encryption and authentication tools to ensure the security of your credit card information. Our partner uses Secure Socket Layer (SSL) encryption, which makes your information unreadable to unauthorized parties who might try to intercept it. While we take steps to secure your data, we cannot guarantee its absolute safety. Therefore, any information transmitted through our website is done so at your own risk. To ensure that others do not have access to your credit card information while you are shopping with us, we recommend logging out of your account and closing your browser window when you have finished your visit, especially if you are using a shared or public computer.

Our furniture is designed in France to last. Not only because we take pride in our work, but also to limit the impact on our planet. We use solid wood and traditional assembly methods, ensuring robustness, longevity, and high repairability. This allows us to offer a 2-year warranty on all our furniture, though we hope it will serve you many years to come.

Solid wood is highly durable and can be easily repaired, extending the life of the product. Our guarantee includes free replacement of spare parts if needed, a potential price reduction or, depending on the condition of the product, a refund or replacement. The specific solution will be determined based on the photos you provide.

Tikamoon offers returns within 60 days. For the detailed return process, please contact our customer service team at help@tikamoon.com or through our contact form.

No, a 20% restocking fee (based on the price of the item) applies to returns. If you change your mind, simply contact us within 60 days, and we'll arrange for the furniture to be picked up. Please keep the original packaging until you're sure about your decision. For more information on the return process, visit our Delivery and Returns page.

From the forest to the home, and from design to delivery, we combine craftmanship and commitment to quality to create solid wood furniture that's both unique and durable.

When designing and choosing our furniture, particular attention is paid to the quantity of materials used. Indeed, one of the main environmental impacts of furniture comes from the quantity of material used to make it. This is why we review our furniture to identify and eliminate unnecessary elements like certain back panels, and reuse waste materials, such as cutoffs, to create interior panels and drawers.

Tikamoon is committed to sustainability and adhere to strict environmental guidelines. In 2020, we launched an ambitious Sustainability Development plan, focusing on using eco-friendly materials, minimizing waste, and promoting recycling efforts to extend the lifecycle of our products.